Enlightened Printing LLC – Policies and Terms of Service

1. Introduction

Welcome to Enlightened Printing LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our services, including our website, digital products, and printing solutions. By using our services, you (“Customer,” “you,” or “your”) agree to comply with these legally binding terms.

If you do not agree with these Terms, you must discontinue use of our services immediately.

2. Account Setup and Information Accuracy

  • We use Google OAuth for account creation. By signing in, you authorize us to collect your first name, last name, and profile picture to establish your account.

  • You must provide accurate, current, and complete information during the registration process.

  • We reserve the right to suspend or terminate accounts that contain inaccurate or incomplete information, without prior notice.

3. Product Liability and Damages

  • We take all reasonable precautions to ensure safe product delivery. However, we are not responsible for damages occurring during transit.

  • Shipping damages must be reported directly to the carrier (USPS). We will assist by providing necessary shipping details, but refunds for damaged products will not be issued by Enlightened Printing LLC.

4. Order Cancellation and Return Policy

  • All sales are final. No returns are accepted. This prevents damaged or used products from being resold.

  • Order cancellations must be requested immediately at EnlightenedPrinting@gmail.com.

  • Cancellations are not allowed once an order has been shipped. No refunds will be issued for shipped orders.

5. License Subscription Policy

If you subscribe to our digital product licenses, you agree to:

  • Link the website on which you use our licensed content to your subscription account.

  • Use our digital products only on pre-approved websites. Unauthorized use will result in a copyright infringement claim.

  • Subscriptions are non-transferable and must be renewed per your subscription terms.

6. Shipping Policy and Responsibility

  • Shipping costs are based on live USPS rates, calculated from our California location to your shipping address.

  • We are not responsible for carrier-related delays or for incorrect deliveries due to inaccurate addresses provided by the customer.

  • Customers are responsible for ensuring the correct shipping address is provided at checkout.

7. UV/UV DTF Gang Sheet Policy

  • If an image requires editing or background removal, a non-refundable $25.00 fee will apply for big edits.

  • Customers will be notified of any additional charges before they are applied. If you wish to back out of the order due to the extra charge, we will refund the amount as long as the edits have not been made yet.

  • When uploading your image, it is important to upload it exactly how you want the design. We will print the image as it is submitted.

  • We recommend using tools like remove.bg or Adobe’s background remover to remove backgrounds before uploading.

  • We are not responsible for image quality issues caused by incorrect file formats, low resolution, or images that do not meet our design guidelines.

  • We are not liable for lost packages during transit. Any claims must be filed directly with USPS, and we will not reimburse or replace lost packages.

8. Refund Policy

  • No refunds will be issued for dissatisfaction with a design after the product has shipped.

  • Customers are responsible for approving design proofs before production.

  • If additional information is needed for order fulfillment, we will contact you via email.

9. Product Descriptions and Accuracy

  • We strive to provide accurate product descriptions on our website, including images, specifications, and categories.

  • However, we are not liable for typographical errors or inaccuracies in product listings.

  • We reserve the right to modify or discontinue products at any time without prior notice.

10. Intellectual Property Rights

  • All content, designs, and digital products provided by Enlightened Printing LLC are protected by intellectual property laws.

  • Unauthorized reproduction, distribution, or use of our materials is strictly prohibited.

  • We reserve the right to take legal action against any infringement of our intellectual property.

11. Limitation of Liability

Enlightened Printing LLC is not liable for:

  • Indirect, incidental, special, or consequential damages related to our services.

  • Shipping delays, lost packages, or incorrect deliveries caused by external factors.

  • Unauthorized use of our products by third parties.

  • Our total liability is limited to the cost of the product or service purchased.

12. Privacy Policy

  • We respect your privacy and do not sell or share your information except for payment processing and order fulfillment.

  • Personal data collected (such as names, emails, and shipping addresses) is used strictly for account management and order fulfillment.

13. Governing Law and Dispute Resolution

  • These Terms shall be governed by and interpreted under the laws of the State of California.

  • Any disputes arising from these Terms must be resolved in California state or federal courts.

14. Amendments and Updates

  • We reserve the right to amend these policies at any time without prior notice.

  • All changes take effect immediately upon posting on our website. It is your responsibility to review updates regularly.

15. Contact Information

By using our services, you acknowledge and agree to these policies and terms of service.

Thank you for choosing Enlightened Printing LLC!